Special items ordered on behalf our clients are not refundable. A 15% restocking fee will be charged on returned goods, except in cases of order entry/shipping errors caused on our part. We regret that we cannot accept returns of opened products. Returns must be made within 30 days of purchase. All returned goods must be pre-authorized by HelloVita.Com through issuance of a Return Authorization form. Any returned goods without authorization will not be entertained. Returning postage or courier charges are on your account. We reserve the right not to accept credit claims for incidents outside the control and jurisdiction of HelloVita.Com.

As a company policy, acceptance of returns or refunds, subject always to our prior approval, is limited to 2 units per item.

If you need to return a shipment:

Step 1:
Contact the HelloVita.Com Customer Service Department at service@hellovita.com prior to returning any products. Please include the following in your email:

• Your Order Number.
• Your name, phone number, and email address.
• Bar Code or Item number of the item you wish to return.
• Reason for your return.